Business Description:
Traffic Safety Education for Teens and Adults. Program features include; 5 week course, Start when youre 15, Flexible Drive times, After School and Evening Classes
Categories
driving schools
Defensive Driving School
13219 Northeast 20th Street #206, Bellevue, WA 98005, USA
(425) 643-0116

Service

Will Recommend

Total Experience

Arlene G.

Kent, WA

Defensive Driving School

All about the bottom-line Zero customer service

Consumers Beware: I totally get that as a consumer I am not important to you! I really thought that would not be the case when I opted to use your over priced school over the less expensive options available in the area as I am a believer in you get what you pay for. You officially have proven me wrong! I figured after my older daughter attended a few years back the return business would be met with at least some sort of gratitude. I however see that my return business was not appreciated at all. You got the additional $650.00 and $535.00 for my current two children. You also got the $90.00 rescheduling fee from the children's dad today. The $115.00 extra for the oldest child is just padding for your pockets since it was an accident on my end when I enrolled him but please keep it as I am sure you can find a loop hole for that as well...but just know I will make sure my nearly 2000 Facebook friends as well as anyone I talk to understands your company is about policy, bottom line and money and is not about the student or consumer. Remember I offered to pay the 60.00 rescheduling fee over the phone yesterday since I made the mistake...so this is over $30.00 on your end. (That and the 115.00 over charge since child one got nothing more than child two) as a mother of 6 you will not be getting anymore business from this family. You may want to rethink your policy on how you both contact and treat customers. Just because I have 2 children in your course only 1 driver was affected by the missed drive which I took full responsibility for and still do! Hope the additional 30.00 was worth it.

comments

Arlene, we regret that you are unhappy with our customer service. I am going over our reviews and looked into your complaint. I do see that we reduced the cost of the 2 additional lessons from $120 to $90. There was also a collision avoidance course that you had signed up for that was missed. We do allow students who miss a collision avoidance course to get in on a standby basis for a future session at no cost. I do not know if this was previously mentioned or not. If you are still interested in having your son taking this session, please contact our office.

Defensive Driving School commented on 10/06/2015