My kitchen sink was completely clogged, and we weren't able to clear it with traditional methods like the unclogging chemical or a drain snake, so we called Drain Doctor. It was easy to communicate with them for scheduling and payment. The gentleman that came out, Juan, was just fantastic. When he arrived, he let me know exactly what to expect in terms of the work done and the cost. The job took him a long time, because the clog was severe and pretty far down the pipe. I liked him, he was very professional and very courteous and a great communicator, and took the time to explain exactly what he was doing. I also liked that the fixed price we agreed upon up front was exactly what it ended up costing, which I think was a fair price. This was my first time working with Drain Doctors, and I would definitely call them again. Our sink has been working just perfectly since.