Had a very good experience with Shawn. After I requested an appointment with the office, he called me directly with suggestions to see if I could fix problem on my own instead of me having to pay for the service call. Ultimately, my garage door opener was dead. He came out the same day and replaced everything in a clean and timely manner. He even corrected me when I was getting ready to write my check for more than I was supposed to. Professional and honest.