Our community has its own website, and so when I needed to replace my hot water heater, I went to check out the various companies. Wilson Plumbing & Heating, Inc. was the highest rated company there. Since this was by residents in my immediate area, I felt comfortable calling Wilson. They were highly touted by people with actual experience with them. They showed up on time, and they were very professional individuals. They were friendly and courteous, and I was really impressed by the great regard they had my home. They put booties over their shoes so as not to track in mud and soil from the outside. That is a simple thing, but not a lot of companies do that, and the fact that Wilson did shows me that they really care about their customers. They did such a good job for me, that I later chose them to put in a new furnace for me. They did not have the lowest bid, nor the highest, but I knew they would do me a great job!