Business Description:
Categories
Flooring
Floor Coverings International of Monmouth County, Nj
667 NJ-33 #4, Millstone, NJ 08535, USA
(732) 945-5459

Service

Will Recommend

Total Experience

John A.

Freehold, NJ

Floor Coverings International of Monmouth County, Nj

Great work, bad experience

Would not recommend. They did great tile and carpet work, but did not clean up after themselves spent the whole next day cleaning off the tile from residual grout and picking excess staples out of the rug. They trashed my garage, left used cups and red bull cans on the floor in the house and some of our personal belongs disappeared. Oh and a toilet full of urine to top it off. And when I questioned my missing belongings and asked about why my house is such a mess they say "their guys don't do that" and they told me they'd look into it. But once they got their money haven't heard from them since. If you choose to use them, don't leave their workers unattended.

comments

Hi John, I apologize for the delay in getting back to you about this. I was out of town and called you as soon as I got your message. As we discussed on the phone, we're glad to hear that you were happy with the tile and carpet work, and my team did come back to clean some of the mess left from finishing the job late at night. As far as the more serious allegation of the missing picture frame and mugs is concerned, I have to stand by my team's word after I questioned them and consider the record of excellence they've shown working for me over the years. This is the same team who once found a customer's diamond engagement ring in a carpet removal project, which had been missing for half a decade, and showed our standard of professionalism by returning the ring to the delighted homeowner. I sincerely hope the missing items are found in your home, but I do stand by my team and our record of service when I say that we were not involved in their loss.

Floor Coverings International of Monmouth County, Nj commented on 11/23/2015