Business Description:
Pro Plumbing Air Electric is a friendly, full-service, residential service company focused on providing customer satisfaction and punctual, courteous service.
Categories
plumbing, electrical, heating & air conditioning
Pro Plumbing Air & Electric
446 Teebo Dr, Lexington, NC 27295, USA
(336) 310-0359

Service

Professionalism

Will Recommend

bill s.

Winston Salem, NC

Pro Plumbing Air & Electric

Service installation went well - quality work.

Changed out our gas water heater same day - in and out in less than 4 hours. Installation went well - no surprises - mannerly, neat, personable service representatives took time to educate me on the installation. My only complaint then, as well as now, is I did not get an itemized breakdown of the work that was done - labor and materials were not separated - all combined. I felt the lack of visibility in the quoting process, as well as, after the job was completed, missed the mark in business professionalism. I assume this is the standard operating practice that is consistent within the plumbing industry. The quality of work performed by the service representatives gets a 5 star rating. The lack of visibility in the quoting process and final billing breakdown of the work that was performed gets a 2 star rating. I am satisfied with the work performed, but disappointed in their unwillingness to show basic cost breakdown information. I am left with a feeling of not knowing whether I overpaid unnecessarily.