Business Description:
New England's Full Line Truck Equipment Dealer specializing in the sales, service, installation and repair of truck equipment such as dump bodies and Fisher Plows.
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truck repair shop
Donovan Equipment Co Inc
6 Enterprise Dr, Londonderry, NH 03053, USA
(603) 669-2250


Will Recommend

Total Experience

Vinnie, LVMJ Corp ..

Braintree, MA

Donovan Equipment Co Inc

Terrible experience after forty years of dealing with them!

I gave Donovan Equipment Co Inc a check for thirty-seven thousand dollars for a new body for my truck. After six weeks, something went wrong with the piston so I took it back. Chris told me that the piston needed to be replaced. The part had to come from Canada and would take six to seven weeks. I can't take my truck off the road for that long and asked him what my choices were. He suggested temporarily putting in a piston for thirty-nine hundred dollars until the right one arrived from Canada. Well, who's going to reimburse me for that? They expected me to pay for it and that is just not good business after I already paid them thirty-seven thousand dollars. I've been dealing with them for forty years and this is just a terrible, terrible thing they're doing to me. Now they've stopped taking my calls. My next call is going to be to my attorney because I can't afford to take my truck off the road for that long and what if something happens. It's too bad because my insurance adjustor recommended Donovan to me. I doubt they're going to be recommending them again.


Thank you for taking the time to review us, even though you were unsatisfied. We take these reviews very seriously. We have again reached out to the cylinder manufacturer, who, in light of not having anyone locally available to handle this in an appropriate turnaround time , has agreed to replace the cylinder with a new one, and our facility has agreed to keep your downtime to a minimum in effecting the replacement. Although our service people followed usual protocol, this was an unusual situation that has now been resolved to your satisfaction per your last conversation with our service manager. Again, thank you for taking the time to review us and allowing us to maintain your satisfaction with Donovan's

Donovan Equipment Co Inc commented on 07/06/2023