Business Description:
New England's Full Line Truck Equipment Dealer specializing in the sales, service, installation and repair of truck equipment such as dump bodies and Fisher Plows.
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Categories
truck repair shop
Donovan Equipment Co Inc
6 Enterprise Dr, Londonderry, NH 03053, USA
(603) 669-2250

Service

Will Recommend

Total Experience

Russell T.

Saugus, MA

Donovan Equipment Co Inc

Awful experience

Took my truck in on May 2 2018 to have a dump body put on it was told 3 weeks after 2 weeks I called was told by Dave Smith the body was on just waiting to get it in the paint booth call him next wendday if it was not done he could tell me when it would be so when I called he said he talked to the installer the body will be on fri . If it is not the installer is coming in sat. When I told him what he said he said he never said that . I waited till the following tue. To call again asked how my truck was he said it is not done I informed him I would be picking it up tomorrow morning he said I couldn’t it was not driveable the body was not on it just the sub frame I said it better be drivable by morning he said they would take the frame off of it one month waiting to get it in 3 days short of a month in there shop nothing was done to the truck no signs the did anything I took the truck out the same way it went in after two months with no body

comments

We apologize that your experience at Donovan Equipment was not what you expected. We truly strive to get each and every job done in a timely manner. We are sorry that there was miscommunication and confusion to the timeline in completing your truck.

When your truck was removed from Donovan Equipment, the sub-frame and hoist were on the vehicle. What remained was for us to marry the body to the hinges and paint.

Based on your decision to remove the truck from our location, we un-installed our equipment to return your truck to its original condition in which it arrived.

Our apologies for Donovan Equipment not meeting your expectations.

Donovan Equipment Co Inc commented on 06/19/2018