I had them install a basement drainage system at my house in August 2014, including window well drains in 4 locations. They promised me a dry basement but every time it rains, water penetrates through my basement walls, and the situation is worse than before. When I contacted them , the only solution they offered was to cover up the walls with plastic so I did not see the water coming through the walls, plus they want me to pay additional money for this plastic. Now, they have stopped responding altogether.