Service
Will Recommend
Total Experience
Friendly plumber but expensive and not helpful
I would like to cancel our membership in the monthly home club program.
We have found your plumbing expensive and restrictive. It seems jobs are required to be done in a specific way with no wiggle room. For example it would have been nice to have the under sink plumbing completed part way so we could temporarily plumb a sink until our counters arrived. I was told this was not possible. Also he couldn't start the dishwasher until all the cabinets were in, which made the dishwasher plumbing more difficult. We are using Ikea cabinets which have open space underneath, but he said he couldn't do it.
The ice maker was the last straw. He did not have a small part to connect the hose to the refrigerator. He said it was a user supplied part that should have come with the refrigerator. When I explained we purchased it from sears outlet and it did not come with that part he still would not or could not make the connection. I asked if the part was expensive and he said about a dollar. But he would not connect it. I had to call sears to come do it. Which they did for no charge. The sears guy had a pocket full of that part. He said he always needs them to hook up an ice maker.
It was frustrating to require 2 repair visits for one job. We paid over $300 to hook up the ice maker and he refused to do the last step so we did without it for another week waiting for a sears service call. If he needed a part he should have gone to get it.
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