Business Description:
Family owned & operated for 20 years. Same day garage door repair and service throughout Eastern PA. $25 off your next garage door repair or service. Liftmaster ops
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Categories
Garage Door
Girard's Garage Door Service
1625 E Susquehanna St #1, Allentown, PA 18103, USA
(610) 837-4738

Total Experience

Communication

Availability

CH L.

Bryn Mawr, PA

Girard's Garage Door Service

Good service at a fair honest price.

I HIGHLY RECOMMEND GIRARD's GARAGE DOOR. We were well served by Blair and Dillon.

Our garage door spring broke late at night with a loud thud. Already feeling awful, the task to find a garage door repairman that can get your car out quickly started as an unpleasant task. Started with Yellow pages, found a few listings. Then checked them online, almost all had mixed reviews.

I chose Girard because it had the best reviews with few negatives. Called at 11:pm and their answering service took my number. Followed up the next morning at 8am and they were about to call me already. Got an appointment for 9am that day.

They got to my house on time. As they were the only one I called, my antenna was looking for signs if these guys were going to take advantage of me at my time of distress. It did not help that they started with good news and bad news.

Bad news was we have a garage door that uses a custom spring. Good news was that they could fix the door with a standard spring they carry in their truck but it would lasts for about 6000 cycles - approx 6 years. A normal appropriate spring should last 10+ years.The custom ordered spring was to cost $90 more.

He then called his company and they apparently have a spring in in their warehouse and thus would only cost $50 more than the standard spring. They could have just stuck to the original cost. They offered to charge me for the service call but would waive another service charge when they return with the custom spring in a day or two. I thought that was a fair offer.

They came out on time two days later, again on time, and did a wonderful job. My wife fortuitously found a refrigerator magnet dated 2011 with $40 a coupon. I presented to Blair AFTER they finished the job. He said they have changed the magnet coupons to $25 for several years and could only honor it for $25. I said OK since I was already happy with the total cost and was glad to support an honest small business. A few seconds later, he said, he will give me the $40 since I have the magnet. And then he gave me back the magnet since it does not have an expiration date for me to use again if I need to call them.

I tell all these details to testify to the integrity of the way Blair/Dillion interacted with me and trust that this is a reflection of the way Girard's does business with its customers. GOOD SERVICE, GOOD WORK and a FAIR PRICE without taking advantage of customers already in distress.

I am not sure if they are the cheapest but I feel the price I paid was very fair for a service that I am very happy with. At time of distress, you can feel comfortable to call these guys.