Garage Door Service - Smith 1/18/16
Our garage door coil spring sheared off and broke within the last week. I called Girard's in the mid-afternoon on Saturday (1/16/16), spoke with a member of the Girard Family to request a service technician. While I was not able to have a technician stop by that day due to the lateness of the hour, the lady I spoke with set up a service call for Monday, January 18th (a Federal Holiday I might add) between 8:00 - 10:00 am. Imagine my surprise when a service technician (Ryan) called me at 8:10 am to let me know that they'd be at my home in ~10 mins (the usual drill is that this call come at 10:00 am). The technicians (Ryan and Jesse) got right to work at ~8:25 am and were done at ~9:30 am. What a pleasant experience - I am a fan, thank you! My only regret is that I forgot to show my coupon for $25.00 off for a service repair over $100.00. Oh well, next time - still a fan.