We called at 5pm. They called back within 10 minutes. After hearing our situation, they said they wouldn't make it out that night but would be there between 10 an 12 the next day. They arrived within 10 minutes of that window of time and presented all of our options and costs and ensured us that they would only need 1 hour to fix the issue (broken spring and roller). The workers (Mike and Jesse) were friendly, knowledgeable and fast. The door works again and is quieter than before. I would definitely recommend them.