Carlos called to ask me if I wanted to move the appointment earlier than originally set. I said yes. He arrived on time, clean, and professional. He was there to replace a toilet and repair an outside clean-out that was hit by the lawnmower. The toilet replacement went well. He left the bathroom clean. The outside clean-out had been repaired during a prior homeowner, Carlos was able to remove the broken pipe fitting without having damaging the tee, which in itself was showing his art in his craft, seeing that PCV pipe is glued together. The fitting was replaced successfully. The estimate was right on target. Overall the whole event could have went a lot worse. I will be using this company again when I remodel the bathrooms and kitchen. I finally know the name of a good plumber!