After researching the reviews and BBB rating I called Drain Genie to fix a sub-par hose bib replacement another company had done in my home. I explained what my issue was and John, the owner requested I texted him pictures so he could give me an accurate estimate. I was on the phone with him at 12:37pm and received a text informing me someone would be here at 1:00pm. At 12:56pm Aaron was a my door; He was very polite and immediately looked at the area to be worked on. He did explain once he chipped at the stucco the estimated price could go up depending on how bad the situation was inside the wall. Once he chipped at the wall, he pointed out the previous company's mistake and showed how he would have to proceed. he explained the fee would be a bit higher because of more work that needed to be done. The new estimate was only $25 more than originally quoted. He replaced the part and patched the stucco with concrete and did a fabulous job! he cleaned after himself and did the job 100% perfect! He also changed a toilet supply line since he was here and only charged for the part. I also asked him to look at a leaking supply line under the kitchen to replace it and he said it did not need replacing and tightened a nut that was loose and did not charge for that.

After Aaron left, John texted me to see how the service was. I am quite impressed with the level of professionalism and quality of work from this company and the fact that I did not have to waste time waiting for someone for days! They will be me and my family's plumber from now on!