Online reviews prompted me to call Drain Genie, and all those five star reviews are spot on! Wow! Immediate response to my call, over the phone diagnosis and estimate, followed by a service visit in less than a day. Contact is very quick and accurate through text and emails. Time of appointment through work order is sent, then a text when the technician is enroute, a text when they arrive, and a text to follow-up when the job is done. Everything was handled through the iPad onsite. My service tech was on time, professional, knowledgeable, and totally OCD. He insisted on a perfect job to my complete satisfaction and left nothing to clean up. He explained what he was doing and answered all of my questions. He was here and finished a water heater installation and shower repair in less than four hours, and I took a good hot shower to celebrate. This is a local, family-owned business which is always a plus in my book. You can stop searching for a plumber online. You just found one.