This is fairly long but worth reading if you need HVAC work done. I recently bought a home with a 22 year old unit and was anticipating having to replace it within a couple of years. Of course on the coldest night of the year the heat pump went out. Craig Gainey came out to inspect the unit and tried to find ways to repai it until I was ready to purchase a new one. After a thorough inspection we agreed on a price and he came out the next day to perform the work. He called me and said he needed to talk to me before proceeding so we went over everything and he was so concerned about doubt the right thing that he offered to refund my money because he couldn't guarantee it would last and didn't want to take advantage of the situation. We then went through all the options and he was able to get me approved for financing on a new unit for 2 yrs interest free. He then came by the next day and made sure the unit was safe and dropped off space heaters for me to use until they can install the new unit. I am a naturally skeptical person who doesn't normally trust contractors but he has earned my business for life and I will recommend Dipple to anyone as long as he is there.