Had a specific question about our new HVAC unit, and requested someone stop by to analyze the issue. Spoke with Craig during the exact time I was told to expect a call (Dipple consistently sticks to their promised schedule). Craig proceeded to diagnose and solve the problem directly over the phone. It was efficient, polite, and really professional service. Appreciate Dipple Plumbing's fantastic service--we're proud C.A.P. members for a reason!