Brian made a trip to our house to estimate the cost of the water heater and hose bib replacement. I ended up buying a water heater myself then had him do the installation. That took 2 separate trips the same day because I had picked up the wrong size unit. He made sure that the second unit was installed as soon as possible so we could get the water back on. Very happy with the installation of the water heater and the hose bib in a timely manner.