Business Description:
Retail Home Heating Oil, Natural Gas, Propane, Home Comfort. Sales and Service of Furnace, Boilers, Air Conditioning, Heat Pumps & Geothermal Heat Pumps
5 3903 reviews
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Categories
heating & air conditioning
Clyde S Walton Inc
400 S Broad St, Lansdale, PA 19446, USA
(215) 855-6893
http://www.waltoninc.com/

Service

Will Recommend

Total Experience

Helyn B.

Lansdale, PA
Clyde S Walton Inc

Professional manner and timely completion for cleaning and maintenance.

The technicians arrived on time and kept me informed of the areas of the home to be accessed for service. I didn't realize that the furnace was included in the work order but I didn't object to that. The work was completed in a timely manner and all seems to be in good order. The HVAC system is new and is not likely to fail at this early date. I have used it recently during the cold, rainy weather and very much appreciated the added warmth without burning more oil.

comments

Hi Helyn,

Thank you so much for the review! We are glad to hear that our technicians were professional and timely. As you know, we’re a fourth-generation family-owned business who takes great pride in serving our local community. We truly believe that having an open dialog with our customers is the best way to do business.

That being said, we noticed that you rated the areas of “Service” and “Total Experience” as 4-stars. Now, while most companies would be thrilled to receive a “4-Star” rating, we recognize this as an opportunity to learn and to grow. We fully recognize that there’s always room for improvement, so, we’re hoping that you’ll share feedback with us as to how we can improve in this area. What can we do in the future to make your experience “5-stars” across the board?

We would love to discuss what we could have done differently (or can do immediately) to leave you feeling better about your experience, in a genuine 5-star way. Our motto is “we’ll take care of it,” and we mean it! If you have any questions or would like to discuss the service visit in more detail, please don’t hesitate to call our office.

We look forward to hearing your thoughts!

Warmly,
Your Friends at Clyde S. Walton, Inc.

 Clyde S Walton Inc commented on 04/16/2024
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