Business Description:
Expert carpet, tile and area rug cleaning for over 78 years for both residential & commercial jobs. Our motto is Expert Cleaning, Amazing Service. Call Now!
5 424 reviews
Categories
carpet & upholstery cleaning
Hammond Knoll
3320 S G St, Tacoma, WA 98418, USA
(253) 472-9686
http://www.hammondknoll.com

Professionalism

Will Recommend

Total Experience

Kathy K.

Sumner, WA
Hammond Knoll

Would NOT recommend!

Foot booties not worn.
Junk from his shoes fell onto my carpet-he didn't care.
Sprayed carpet with detergent cleaner, which went everywhere!
Double sprayed "known stains".
The guy said 1 hour to clean 3 bedrooms + living room + hallway. Seemed "put out" when we asked about additional stain cleaning - he didn't want to take the time, I guess.
Excessively oversprayed one stain area and rubbed in whatever he sprayed with a dirty boot, which is now very yellow. Way worse than original stain.
Will NEVER use or recommend this company again!

comments

Kathy-after much investigation, we are sorry to hear that you were unhappy with the service we provided to you. We stand behind our work 100% and always attempt to make things right when we have miss-stepped. Our technician tried to meet your expectations using the same amazing process you read so much about in our reviews, unfortunately in this case without much success. We wish you the best of luck and hope your next experience is great with the next cleaning company you hire.

Hammond Knoll commented on 08/31/2017
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