I needed to know in advance HOW my much-loved upholstered swivel/rocker would be cleaned. I was introduced to Marvin who is the technician who does the work! Marvin walked me through each step of his process, why he does each step, and what products he uses. In a word, Marvin is a TREASURE! My chair feels good, smells clean, and looks 1000 times better! So, shop around. I did. But in the end, there was no contest!