My water heater pilot light wouldn’t light and I was going into the hospital the next morning. I got an appointment for Saturday morning at 10. My sister waited at the house for close to 2 hours. The was charged over $100. To light a pilot light. I am a member of the club where you get some $$ off because you pay $15. A month. They push that very hard! And still over 100$ to light a pilot light. The service is good but I don’t like how they push to get you in the service plan, I don’t like how long you have to wait for a service call, it seems expensive service for a blown out pilot light....the pluses are that you at lest get an appointment relatively quickly, they are very nice and professional, and techs explain things well.