With the recent down pour in our area, our basement flooded which it usually does not and ruined our 4 year old water heater that was installed by Lancaster Plumbing. It still had a warrantee but they did not honor it for the parts we needed. They said because it was ruined by flooding. Not cool. It wasn’t flooding it was a down pour and all we needed to save the heater were a few parts. Instead the very rude service tech offered a new one at a ridiculous price especially since we were ina bind and it was a weekend. He made it sound like a good deal. No the good deal would be to honor the warrantee. We weren’t even asking for a brand new one! The tech that came out was rude in his demeanor and words. They have lost our business and I will continue to speak of this to others. There are many people around us that need new water heaters and furnaces and I will not recommend Lancaster Plumbing and Heating!