I called today due to a main blockage in my sewage line. In less than an hour after my call, Tom called and notified me that he would be there within 30 minutes and asked if that time worked for me. He arrived promptly, unclogged the blockage, and inspected my pipes with a Camera system all while explaining everything that he was doing with me. He was honest, efficient, as well as courteous. The call Center was extremely courteous also. Fast. Courteous. Honest. I don’t think it gets any better than that.