Fresh Floor Kitchens & Bath

Business Description:

kitchen, bathrooms or floors, We are a general contractor family-owned company with hundreds of products and designs and more than 18 years of experience

Categories

remodeling & major home repairs, bathroom remodeler, kitchen
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Nina's Review

Quality

Service

Timeliness

Davie, FL

Fresh Floor Kitchens & Bath

Except for Duran, their construction consultant, their service is horrible!

On September 2nd, Duran came as scheduled, even earlier. He was wonderful, professional and informative, overall a great experience with an extremely nice man who knows his profession well.

We were to have received a proposal within 5 business days (they work on Saturday but I am not counting that as a business day). On the 5th business day (a Thursday,) at 5:15p, we received a phone call they were backed up on proposals and we'd receive ours the next day or Saturday. Nothing was received. I waited until later on Monday afternoon and when we'd heard nothing, emailed our disappointment at their not meeting their commitment to us and asked for a refund. It was a reflection on the poor service that could await us. We were told the check would be sent to us. We received nothing so I emailed again and was advised the check was going out on the 23rd. Today is the 28th....we're still waiting.

comments

We are glad you had such a good experience with Duran and enjoyed the service he provided for you.

As you mentioned, we did contact you proactively when we were a day behind in getting your proposal to you. We do our utmost to meet our clients' needs and communicate effectively if any problems arise.

We were also happy to issue you a refund for the $99 that you spent, which you have received. We appreciate your feedback and hope that you'll give us another chance to demonstrate the great customer service that our clients know to expect from us, as can be seen by over 100 positive reviews on this site alone.

Fresh Floor Kitchens & Bath commented on 02/29/2016