I ordered and received parts that were wrong. It was their mistake. I paid $11.00 to send them back. They did not respond to my emails. After waiting weeks after returning, I got fed up and called and explained the problem..They said they would take care of it. The next day I got a credit to my PayPal account. Keep in mind that even though they screwed on the order, they stuck me for a 20% restocking charge, they didn't refund my shipping costs to return the wrong parts.