My company paid them to help me make a website (www.veteranmadeapparel.com) for their t-shirt business. They were chosen based on the reviews and their own website as no one here knows much about web design. They copied another retailers site they have done in the past and changed some of the information around, but there are remnants of the dress shop throughout the site. In addition, it is impossible to actually shop on their site. That is just a few issues on a list of many many other issues. Getting the website to this point has taken almost a year. As a small business owner, this is time and money I don't have anymore.
I urge you to look at the site they made before choosing this company and see what you're getting yourself into. While they want you to look at some "flagship" sites they have done, that does not encapsulates their work. Now, they want more money to fix the problems they created.