My technician was Randy, and he arrived One Hour Early! When does That ever happen... He was very patient, as I wasn't quite ready for him. Not only was he professional And polite, but he was efficient with his time and tidy. We have old and tired Berber carpet - not only does it now look revived And attractive, but I don't mind looking at it! I might even allow my child to walk barefoot on it for the first time in 2 years! I'm thrilled and happy to recommend this company!