I called this company to get the Gold Package which includes using either the Rotovac Powerwand or the Rotovac 360 tool, I did not want the standard wand cleaning which when I called and made the appointment was told I would get the Rotovac service and not the standard wand cleaning “included in the Gold Package. I was also told that halls where free. when the service person arrived he first told me that I had to pay additional cost for the small entry hallway into my bedroom I quickly told the service person I was not going to pay any additional cost and that he could leave if there was going to be cost above what I was told I would pay for the service. The service person then agreed to do the small entry hallway into my bedroom saying I would not be charged but the company would have to pay him for doing the small entry hallway. The service person went to his truck to get his equipment when he returned he had a standard wand and not the Rotovac that I requested and was told I would get. Keep in mind I waited an entire week for the service and also moved all the furniture out of all the bedrooms that I wanted to be cleaned. The service person packed up all his equipment and said someone would be calling me to reschedule the service call with a service person that has the Rotovac. No one ever called. I waited a week for the service and moved all the furniture out of the rooms and no one called. Be careful using this company and confirm with the person who calls back the day before the service to confirm the appointment that the service person coming is performing the work with the tools you requested.