We thought we had bed bugs so Alert Pest Control came out and did two treatments in one room in my house. Everything turned out great. Turned out we didn't have bed bugs so we didn't need the treatments. We called because my son had a rash that looked like bed bugs but it turned out to be something else. That wasn't Alert's fault, but my own judgement. They did a great job, were very professional and did a good job explaining the job that they were doing. They showed up on time and were very professional.