They did an inventory before the move to know what all needed to be moved (very good thing to do) but they showed up almost an hour late and with a trailer that was nowhere near big enough and ended up having to make two trips - on MY clock. Then, after moving me, overcharged me by almost $200. When I called the owner, he agreed to send me a refund. After several weeks of no check, excuses for why the check hadn't been mailed, and no phone calls returned, I posted a negative comment on their website. They still never called me back, but 3 days later, I got a refund check in the mail, even though I never got a refund for the extra time it took to make 2 trips which, in my opinion, shouldn't have been my expense. If they didn't have the equipment to make the move as promised, they shouldn't have promised.