comments

In responce to Mr.Buckley's letter.Apache Moving went to the Buckley's residence and did a walkthrough with the Buckley's.We had a nice walkthrough and everything went well and I explained that all boxes and containers need to be sealed.Their move went well. At the end of the move the Buckley's asked if we could take the one open container that contained the tools in question.The crew went ahead and moved it for them to be as helpful as possible.The container ended up being left on the truck by mistake.The Buckley's called and made us aware of the missing container and we said we would try and locate it.Upon realizing that the container had made it back to our yard but then was misplaced Apache told Mrs.Buckley by phone that we would replace the items.Mr Buckley started calling the office over and over demanding attention to his claim immedietly without ever reading his contract and understanding the claims process.I tried to accomadate Mr.Buckley and told him it would help if we could have a model number and as much info on the missing saw as possible for replacement.Mr Buckley then started telling me about what items were in the container and remembering items that he did not previously tell us about.I explained that we have to have a complete list and cannot add things on after the initial claim.Mr Buckley took that as Apache accusing him of a false claim.Things went downhill from there with Mr Buckley then bringing up a sofa damage not previously mentioned either.Apache told Mr Buckley that we would take care of the sofa as well.I asked Mr Buckley several times if he had read his contract's claim process and he kept ignoring the question.Mr Buckley then proceded to tell me how he would write bad reviews on Yelp and THE BBB as well as the MLS and local community's Bulletin board as well as disputing the credit card charge simply because he would not read his claims provision in his contract and make himself aware of the process.I feel that it is wrong for an individual to be able to slander a company simply beacuse that person is unwilling to give the company due process.Apache sent a settlement letter to the Buckley's to expidite the claims process however if the credit card charge is disputed Apache Moving will not pay or repair any items on the claim.I also want to address the disputed amount of $364.00 in this letter.I am not sure what Mr Buckley is refering to because this is the first mention of a disputed amount as far as Apache knew there was no mention of any problems with the bill .

Thank you,
Terry Oliver
Apache Moving

Apache Moving & Storage commented on 08/22/2013