My appointment was at 4PM on 27th July 2013.
They arrived at 10:30PM.

Apparently the clients before us made them move more stuff than they had initially planned.

They arrived at 10:30. As soon as they arrive they enter the time in their logs. We were discussing about the delay for 15 minutes and eventually started the moving at 10:45.

We were told that even if we cross the minimum 2 hour mark at 12:30 AM by 1 min, we would be charged for an extra half an hour. Even though I said that we actually started moving at 10:45, the guy did not understand it.

15 minutes of his time is apparently more valuable than 6.5 hours of mine.

When it comes to the actual moving, they made it very clear that they would move only sealed boxes. If th eboxes so much as have a small tear in the cardboard or if theres any box that had an open top, they would not move it. It's probably their rule and I don't blame the guys that showed up for it. But for some reason these things are not clearly mentioned on their websites.

All in all, they have extremely poor time management, they do not enumerate their rules clearly and they appear tricky with their start time logs.

And finally they did give me a 20% discount for the 6.5hours delay which was " the best they could do ". Since it was the best they could do, I did not argue about it. But 20% does NOT do justice for a 6.5 hour delay and the other things mentioned.