This was my first time using Cool Air Technologies - Heating and Air Conditioning Repair Service; I found them on the internet and compared to other companies around the area I felt like it was more practical to do business with them as their prices seemed fair and competitive. The technician gave me some options which was to either fix my furnace, replace the furnace only or replace the furnace and AC, and I choose to do the latter which was to replace the entire system. The entire time I sensed that I was in total control of selecting which system would worked for me. I didn't feel like Cool Air Technologies - Heating and Air Conditioning Repair Service was trying to sell me anything. I didn't feel pressured or rushed. The outcome was successful as I was very pleased with my new furnace and AC system. I would definitely recommend them to others and I will do business with them again in the future.