This was my first time using Fireside Designs. They came out and installed a new wood pellet stove. I had a wood burning stove before that. I am very disappointed because there have been lots of problems with the stove. I have had a few different service calls and one of them was because there were problems with the stove igniting. They have said they are going to replace the ignitor, but I am still waiting for them to do that. It seems like I have spent an extended amount of time waiting for service. I spent quite a bit of money on this stove, and I want it to work properly. I know that there won't be a huge need for it with spring and summer approaching, but I want to make sure all of these issues are resolved so I'm not dealing with them in October or November. I also want to make sure they are all resolved while the stove is still under warranty.