I just bought a new pellet stove through Fireside Designs. They recently came out to install it. The product they carry is very good, which is the second one I have purchased from them. The technicians who do the work are always very good. I feel they are knowledgeable in what they do. It has always been easy to set up an appointment with them, so I would definitely recommend Fireside Designs. I really like that when something does go wrong with a product, they stand by their work and take care of everything for you.