Unfortunately, I called for service yesterday evening and they said they could get a tech out by noon. I took my lunch hour off to go meet the guy and he never showed up. It turned out the dispatcher whom took my call wrote down the wrong address and the technician ended up on the complete wrong side of town. Long story short I told my husband to wait for the technician and he got out of work, only to be told it would be another hour or so. I ended up cancelling the appointment, if they can't get their on time, its just bad business.