A very positive experience. I was able to get an appointment when it was convenient for me. They messaged ahead of time as they said they would. He showed up and quickly and efficiently replaced the broken spring and reattached the cables. Friendly and answered all questions but also very profesional. They also followed up a couple of days later to ensure it was working properly and I was satisfied with the repair. A company that believes in excellent customer service. I would definitely use them again.