I thought they did a great job fixing our toilets. Each had a similar problem and one needed extra reseating. They offered to come earlier in the week but I had to work. Our plumber came on time, was friendly and was out pretty quickly. He installed better parts than what was originally built into our house by our builder. We will use them again for maybe the next 2 bathrooms if they start leaking. The price was higher than what we expected, but we will save money in the long run due to this problem being fixed.