Professionalism from the beginning until the end. James from the time he arrived until the time he left kept me in the loop on all of the potential challenges and/or problems we might encounter. During the actual repair he met and exceeded my expectation ensuring that the work was quality work and that would not be an eye sore. Finally, when the work was completed he did a free analysis of all of our plumbing fixtures to give us information about other potential issues, Throughout this I never felt like he was "fishing" for additional work, but more of an fyi so we could make educated decisions about needed repairs (in fact many I could do myself and he told me so). A little more expensive than a handyman you pull off of the street, but you pay for quality. I would definitely use them again. Great company! Great plumber! Great experience! See ya next time!