We recently had our five year old Whirlpool microwave lose heating capability. We waited on another repair service to call us back, but that never happened. After reading reviews of Johnny's, I gave them a call. Nicole was great to talk to on telephone and scheduled Johnny to come the next day. He showed up on time and was very professional and diagnosed the problem to the magnetron. It took a week to get the replacement and they immediately scheduled to come back. Johnny replaced it in no time and I will use them again and again. Johnny and Nicole were easy to talk you, understanding and professional. I highly recommend their services.