First time visit with my used BMW. Have never been a Bimmer owner before and have heard horror stories about the high cost of dealership service so was looking for a non-dealer option for oil change and a couple of basic services. Everybody I encountered was friendly and professional, and the spotless wash/vacuum to send the car home was a real nice touch. 5-star service, delivered on time. Only thing preventing me from 5-starring the total experience was I thought the cost came in much higher than expected and likely not much different from dealership maintenance costs. But will do some research and if I'm proven wrong will be happy to upgrade the other ratings.