I have a 2003 Porsche 911 Turbo and contacted Dennis after losing confidence in the local Porsche dealer. My vehicle suffered a coolant leak and after surfing the internet and reviewing various Porsche owner blogs, I thought the problem was a serious one that many Porsche 911s experience. When I took it to Dennis, his staff identified the cause of the coolant leak, which was not what I anticipated. However, since the other problem might strike at any time with catastrophic consequences, Dennis recommended that I proactively attend to the other repair as well to avoid having to remove the engine twice (should the other problem surface in the future). I agreed. In the course of the work, the technician identified a few other issues that required attention. One was a leak in the air conditioning system. This discovery was very frustrating and of concern to me since, in the prior 3,000 kms of use, the Calgary Porsche dealership failed to repair the AC issue on three separate occasions. On each of the occasions the dealer claimed to have identifed and repaired the problem. This became a very expensive exercise since the dealer charged a large amount for each repair even though none of the repairs were effective. I have confidence is Dennis' technician's diagnosis since it is the only one that makes sense. He identified an actual leak in the air conditioning system, something the dealer's techs failed to do after three separate attempts over a period of more than one year.
Dennis provided me with concise repair quotes that he stuck to. He also provided me with a 3-year warranty. This was reassuring given the dealer's failure to absorb the cost of three separate misdiagnoses.
Based on my first dealings with Dennis and the staff I...