Started having problems with the furnace, and of course it was on New Years Eve day, with temps in the single digits. With our R&R service contract, repairman Johnny came out within an hour, confirmed the problem, discussed our options and assured us that he'd return if the temporary "fix" we chose for the 22y/o equipment failed again over the holiday weekend. Salesman Bill came on the next work day and gave us a cost proposal for a high efficiency replacement furnace. After getting other estimates, we elected to go with R&R due to a lower price and their ability to do the install within a week (still worried about that "temp fix" during a cold snap). After the deal was closed, the installation was actually made within two days. Installers Rex and Ronnie were fast and thorough and had the job complete in about half a day. Nice to have reliable heat again!