Great service by Eric Roethle.
Needed to have our furnace serviced. It was staying on too long and didn't seem to be putting out the heat like it should. I checked out the reviews on heating companies in the Spokane area and R and R was rated really well. Set up appointment for furnace to be checked out and serviced. Eric was our technician. On the day of the scheduled appointment, he called to let us know he was on his way and would be arriving in about 15 minutes. So, that was a positive mark for him, being considerate enough to call. He was very respectable, professional, knowledgeable, easy to talk to, friendly and explained thoroughly his diagnosis of the issue with our furnace. There were a couple of faulty relay switches. He made a few calls to check on the price of the switches and told us what the cost to replace our faulty ones would be. We gave the approval. However, he did not have them on his truck and he was considerate enough of us, not make us wait until the next day to replace them. He made arrangements to have an employee of R & R Heating bring the switches to him and meet him part way, as we are North of Deer Park.
He replaced the switches. The furnace is working fine. Great service from a great technician. Thank you R and R for having Eric on your staff of Technicians. We highly recommend R & R Heating . Service was great, and cost was very reasonable.
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