Excellent experience with furnace repair
I called R&R because our furnace was making some screeching sounds. We set up an appointment for the next Tuesday because my schedule was busy. Of course, on Friday night the furnace quit working completely. We had a gas fireplace to keep us somewhat warm, so I left the appt for Tuesday, but called them on Monday to tell them that this was going to be a repair rather than a service. They offered to come sooner, but I needed to have Tuesday. Jason showed up first thing in the morning, and diagnosed the problem quickly. Our furnace is old, but we weren't quite ready to be able to replace it right now, so Jason did some research and found the parts to fix it. He went & picked them up and came right back and had the furnace running in an hour or so. He took the time to show me where the power switch for the furnace was, and shared some other pointers about our vents. Jason was very courteous and efficient, and our furnace is now running very quietly and keeping us warm. Brittany, who handled my calls, was also very courteous and helpful. Overall, our experience with R&R was excellent.