Randy Haffner diagnosed my problem, arranged for service, and kept me informed throughout this process, he is a top notch guy with great attention to detail. Ronnie Wilson showed up at the appointed time, walked me through the process, and took great care with my home during the removal and installation of H2O heaters. The job was a quick and easy success, Ronnie was very diligent in explaining my roles and responsibilities and the procedure for getting an inspection. I am very pleased with Ronnie's work, professionalism and speed. I am very pleased with Randy's assessment, service offerings and how quickly the job was completed. Thanx R&R!