They're Very Thorough
The customer service with Summit Heating & Air Conditioning has been great. They're very thorough. Service from them is covered under the 10-year warranty on my heat pump, and they've been very good, although we've had more issues with the unit itself than we expected. They were surprised because they haven't had so much trouble with this brand of heat pump in general, but for some reason we've had bad luck and needed the whole unit to be replaced once when the electrical panel burned up, and then we had to have it repaired again more recently. When you pay for top quality merchandise you don't expect to have those kind of issues, but I can't fault Summit Heating and Cooling, they're just using what they get from the manufacturer. The man who did the repair work did a very good job with it. He seemed to be very careful about how he did it.