My experience with the technician Jacob George was really great. Our kitchen sink faucet wasn't working but the sprayer hose was, and I couldn't figure out what was going on. Jacob quickly diagnosed the issue as being a blockage or problem with the spout of the faucet, necessitating a replacement of the faucet. He walked me through different options and I chose to replace the faucet with one that had the sprayer built into the faucet. Luckily, Jacob had one of those on the truck and was able to install it quickly. From the time Jacob arrived to the time the faucet was installed was only about 2.5 hours. I wish the faucet wasn't as expensive as it was ($992 including installation) but it beat not having a working faucet and having to go out and get a new faucet and then find someone to install it. All in all, it was a very solid experience.